23 contract and warranty, Viewing contract and warranty information – HP Systems Insight Manager User Manual
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23 Contract and warranty
The Contract and Warranty Status is available when you have a Windows CMS, and the Insight
Remote Support Advanced is installed. You can view Contract and Warranty status updates for
HP systems that have contract and warranty data collection enabled. Click the Contract and
Warranty Status icon to view the Contract and Warranty Details page for the system.
The following requirements must be met in order to view contract and warranty data in HP SIM:
•
The HP SIM CMS must have connectivity to
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The Insight Remote Support Advanced software must be installed and properly configured.
The Insight Remote Support Advanced Software Manager is installed on the CMS during the
HP SIM installation. After the HP SIM installation is complete, you must configure the Insight
Remote Support Software Manager to fit your enterprise specifications. The Insight Remote
Support Advanced tool must be installed, configured, and registered before you can retrieve
contract and warranty data.
•
To collect contract and warranty data for a system, the system's serial number, product ID,
and country code must be present in the system properties. In most cases, the serial number
and product ID are obtained during HP SIM's identification process. You can enter a serial
number and product ID if needed. It is important to specify the correct country code to ensure
accurate information. If HP SIM cannot obtain a country code, it defaults to US. If you have
a support contract, enter an entitlement or obligation identifier and entitlement type if you
want to view contract data.
NOTE:
Collecting Contract and Warranty information is limited to once a day.
Viewing contract and warranty information
You can view contract and warranty information by:
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Clicking the CW icon in the system table view page.
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Clicking the Contract and Warranty status link on the system page.
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Viewing a Warranty-Contract report.
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Searching for systems with contracts or warranties that expire in a specified number of days.
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Configuring alerts for systems with expiring contracts or warranties.
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Viewing the initial and monthly contract and warranty data collection tasks.
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Viewing the Remote Support Eligible collection, which lists systems Insight Remote Support
Advanced supports if you choose to enable them for support and are entitled to support. If a
system is enabled without proper entitlement, events are submitted to Insight Remote Support
Advanced, but they are not monitored and will not trigger a response.
NOTE:
If you receive an incorrect response for a particular HP brand system after clicking the
CW icon on the system table view page, there might be an entitlement issue with the system. This
is not a Remote Support or an HP SIM issue. Please contact HP support. You must have a valid
serial number, product ID, and any contract or Care Pack numbers that are applicable.
Viewing contract and warranty information
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