HP Systems Insight Manager - Manual (Page 192)

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Ensure the user ID being used to connect to the target IP address server is part of the
administrator's group. If it is not, HP Smart Update Manager blocks installation to the target.
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Ensure WMI is enabled and running on all Windows target servers.
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For Linux, ensure the SSH port is not blocked.
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In some rare cases, external storage enclosures can cause HP Smart Update Manager to
report a discovery failure. To resolve this problem, disconnect the external storage until the
firmware updates are completed.
•
For Linux, ensure that the target server can be contacted through SSH and that the scp
command is available to securely send files to the target server.
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Ensure the firewall ports on any routers in the network as documented in the Enabling ports
in the HP Smart Update Manager documentation.
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The Symantec End Point Protection product (SEP) blocks HP Smart Update Manager ability to
communicate with remote targets if the Network Threat Analysis feature is enabled. Disable
this feature while HP Smart Update Manager is in use on the workstation.
HP Service Pack for ProLiant
When the HP Service Pack for ProLiant is uploaded using the Upload Support Pack option, HP
VCRM as invalid. This occurs because HP VCRM Upload Control fails to process the component
with a size of more than 100 MB.
As a workaround, for VCRM to display the HP Service Pack for ProLiant correctly, perform either
of the following:
Procedure 52 Displaying HP Service Pack for ProLiant correctly through HP VCRM
1. Click on the invalid SPP link on the VCRM homepage and make a note of the missing
component filenames that are marked in red.
2. Extract the missing component manually from the SPP and copy it to the repository.
OR
Place the "Service Pack for ProLiant" ISO file directly into the repository folder.
HP Systems Insight Manager
When HP SIM 7.3 is installed on a Windows Server 2012 R2 system, the About page in HP SIM
shows incorrect operating system version as Windows Server 2012.
Similarly, when HP SIM 7.3 is installed on a Windows Small Business Server 2011 Standard
system, the About page in HP SIM shows incorrect operating system version as Windows Server
2008 R2. This is due to an issue with the JRE currently integrated with HP SIM, where Java is
unable to obtain the correct versions of the operating system.
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Text in UI is not translated into other languages and appears in English. This happens when the
text is obtained from a system.
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Page in HP SIM appears with no content due to a truncated JSP deployment.
Solution: The cause of the error is lack of disk space. HP recommends you delete the .class and
.java
files related to the JSP causing the issue ({HPSIM}\jbosss\server\hpsim\work\
jboss.web\localhost\ ). Deleting the entire localhost directory will impact performance
because a restart would be required for all JSP pages to be recompiled by JBOSS.
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When shutting down HP-UX, sometimes a message indicating HP SIM is being stopped will be
missing from the rc.log.
192 Troubleshooting