HP Insight Management Agents - Manual (Page 8)

Mass Storage controller.........................................................................................................157
Clustered RAID controller..................................................................................................157
Mass Storage Summary.........................................................................................................158
CR3500 Shared Storage system.........................................................................................158
Environment Monitoring Unit..................................................................................................158
External Expansion Cabinet ..................................................................................................159
5 Support and other resources....................................................................160
Information to collect before contacting HP...............................................................................160
How to contact HP................................................................................................................160
Security bulletin and alert policy for non-HP owned software components....................................160
Subscription service..........................................................................................................160
Registering for software technical support and update service.....................................................160
How to use your software technical support and update service.............................................161
HP authorized resellers..........................................................................................................161
New and changed information in this edition...........................................................................161
Related information...............................................................................................................161
Typographic conventions.......................................................................................................161
6 Documentation feedback.........................................................................163
A Troubleshooting ....................................................................................164
Insight Management Agents for servers issues..........................................................................164
Inability to perform remote reboot on a server from the Management Console.........................164
When attempting to browse to Web-Enabled System Management software on port 2381, the
system is not accessible because of an invalid password.......................................................165
Known browser issues.......................................................................................................165
SNMP community string issues...........................................................................................166
Management Agents for servers for Windows issues.............................................................167
Installation issues........................................................................................................167
Cannot manage an HP 32-Bit SCSI-2 controller...........................................................167
Insight Manager cannot manage a system......................................................................167
Cannot delete the CPQMGMT.CPL file when uninstalling or upgrading..............................167
Insight Manager issues.....................................................................................................167
Device not manageable ..............................................................................................167
A majority of buttons for the device are disabled.............................................................168
Missing NIC information..............................................................................................168
Missing drive array physical drive information.................................................................168
Disk Subsystem button disabled in the Disk Storage window.............................................168
SCSI Adapter button is disabled....................................................................................168
Disk Subsystem button is missing in the Disk Storage window............................................169
No SNMP traps or alarms received...............................................................................169
Problems using thresholds and SNMP address-specific security..........................................169
Problems if the address 127.0.0.1 is not added to SNMP host list.......................................170
Missing ProLiant Storage System information ..................................................................170
ASR POST failure reported............................................................................................170
Management Agents for Servers...................................................................................170
Other problems...............................................................................................................170
Tape device error detected by Windows backup.............................................................170
Management Agents for servers for NetWare issues.............................................................171
Inability to change any values on the managed system or to mark errors as corrected..........171
No SNMP traps or alarms received for NetWare............................................................171
System restart to disk-based utilities fails for NetWare......................................................171
Inability to view Web pages on the NetWare server........................................................171
Problem using disk imaging software..................................................................................171
8 Contents