HP XP Business Copy Software - Manual (Page 109)

9 Troubleshooting
This chapter provides troubleshooting information for ShadowImage for Mainframe and instructions
for calling technical support.
•
“Troubleshooting” (page 109)
•
“SIM Reporting” (page 110)
•
“Calling HP Technical Support” (page 111)
Troubleshooting
If you have a problem with Remote Web Console, see the HP StorageWorks XP24000/XP20000
Remote Web Console User's Guide for troubleshooting information.
Table 50 (page 109) provides general troubleshooting instructions for ShadowImage for Mainframe
operations.
Table 50 General ShadowImage for Mainframe Troubleshooting
Corrective Action Error
Make sure all ShadowImage for Mainframe requirements and restrictions are
met.
Make sure the HP XP storage system is powered on and fully functional (NVS,
cache, DFW). See the HP StorageWorks XP24000/XP20000 Remote Web
Console Error Codes for operational and troubleshooting information for the
XP storage system.
Check all input values and parameters to make sure that you entered the correct
information in the ShadowImage for Mainframe windows (for example, S-VOL
and T-VOL IDs).
The Remote Web Console computer
hangs, or SIz operations do not
function properly.
Make sure the correct CU image is selected. The volume pairs are not displaying
correctly.
Remote Web Console displays an error message if an error occurs during SIz
operations. The Error dialog box of SIz displays the error code and the message
(see
Figure 50 (page 110) ).
An SIz error message is displayed on
the Remote Web Console computer.
Save the Java log file on the Remote Web Console computer, and report to the
HP technical support.
For Windows 2000, the Java log file is in the following place:
c:\Documents and Settings\login user ID\plugin131.trace
Exit the Web browser, close all other applications, and then restart the computer.
If the problem persists, verify that the computer’s operating system and LAN
hardware and software are properly configured.
There is a problem with the Remote
Web Console computer.
If a pinned track occurs on a SIz S-VOL or T-VOL, the XP storage system will
suspend the pair. Contact your HP representative for assistance in recovering
pinned tracks. There is a pinned track on an SIz
volume.
The SVP might not be ready or perform some write processes from the other
system. Wait for a while, and then select File, Refresh from the window. Only the Exit and Refresh menus are
effective when accessing the SVP from
the Remote Web Console computer.
The ShadowImage for Mainframe displays error messages on the Remote Web Console computer
when error conditions occur during SIz operations. The ShadowImage for Mainframe Error dialog
box (see
Figure 50 (page 110) ) displays the SIz error code and message.
To display the Error dialog box, select the failed volume in the Preview List in the Pair Operation
window, right-click the mouse to display the menu, and then click the Error Detail command. See
Troubleshooting 109