The product is not responding – HP Deskjet F4240 All-in-One Printer User Manual
Page 119
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Wait for the product to finish other tasks
•
Solution 2: Check for a paper jam
•
Solution 3: Load more paper in the input tray
•
Solution 4: Check for a print carriage stall
•
Solution 5: Check the cable connections to the product
•
Solution 6: Make sure that the product is turned on
•
Solution 7: Restart the product
•
Solution 8: Check the print driver status
•
Solution 9: Check the print queue for canceled jobs
Solution 1: Wait for the product to finish other tasks
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check your computer to see if there are any
messages.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 2: Check for a paper jam
Solution: Clear the paper jam.
For more information, see:
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 3: Load more paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Chapter 12
116
Troubleshooting
T
roub
les
hoot
ing