HP Officejet Pro K5400 Printer User Manual
Page 61
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see
.
Blank or partial page printed
Check for empty ink cartridges
Check the control panel or the embedded Web server (see
see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac
OS), and the self-test diagnostic page (see
Understand the self-test diagnostic page
provide information about ink levels. If you are printing black text and a blank page
prints, the black cartridge might be empty. For more information, see
Check the printhead latch
Make sure the printhead latch is properly closed.
Check the printhead
•
Make sure the printhead is inserted into its correct color-coded slot. For more
information, see
.
•
Remove the printhead, and check to make sure the orange protective caps have
been removed from the printhead.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
.
Turn off the device after removing the printhead
Remove the printhead. Place the printhead on a sheet of paper or paper towel. Make
sure the nozzle is facing up and not in contact with the paper. Turn off the device, wait
about 20 seconds, and turn it on again without the printhead installed. After it has
restarted, reinsert the printhead.
Check the media settings
•
Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
•
Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
print the print quality diagnostic page
Solve printing problems
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