HP Color LaserJet CP3505 Printer series User Manual
Page 146
Control panel message
Description
Recommended action
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press
The printer's internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each time
you turn the printer on.
Contact HP support.
13.XX.YY DUPLEX JAM INSIDE FRONT
DOOR
alternates with
For help press
A jam has occurred inside the front door.
Open the front door and clear the jam.
See
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY DUPLEX PATH JAM FRONT
DOOR
alternates with
For help press
A jam has occurred in the duplex output area
inside the front door.
Open the front door and clear the jam.
See
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY FUSER JAM INSIDE TOP
COVER
alternates with
For help press
A jam has occurred in the fuser.
Open the top cover and clear the jam.
CAUTION:
The fuser is hot. Wait
10 minutes for it to cool.
See
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM IN TRAY 1
alternates with
Clear jam then press
A page is jammed in the multipurpose tray.
Clear the jam, and then press
.
See
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY 2
A page is jammed in tray 2.
Remove tray 2, clear the jam, and then
reinstall tray 2.
See
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press
A page is jammed in tray 1 or tray 3.
Clear the jam, and then press
.
or
See
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE FRONT DOOR
alternates with
For help press
A jam has occurred inside the front door.
Press for help.
or
134 Chapter 11 Problem solve
ENWW