HP Color LaserJet CP3505 Printer series - Manual (Page 145)

Control-panel messages
Four types of control-panel messages can indicate the status of or problems with the printer.
Message type Description
Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation
and require no interaction to clear them. They change as the state of the printer changes. Whenever
the printer is ready, not busy, and has no pending warning messages, the status message Ready
appears if the printer is online.
Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the
Ready or status messages and remain until the
button is pressed. Some warning messages are
clearable. If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu, the
next print job clears these messages.
Error messages Error messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If AUTO CONTINUE=ON is set on the menus, the printer
will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the Stop
button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by
turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting.
If a critical error persists, service is required.
The following table lists and describes control-panel messages.
Control panel message Description Recommended action
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press
A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press
.
If you believe you purchased an HP supply,
please go to
http://www.hp.com/go/
anticounterfeit .
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
To continue printing, press . The first
pending print job will be cancelled.
10.94.YY REMOVE SHIPPING LOCKS
FROM ALL CARTRIDGES At least one print cartridge still has a shipping
lock attached. 1. Remove all the print cartridges and
check for orange shipping locks on each
end of each cartridge. Remove any
shipping locks that remain.
2. Reinstall the print cartridges.
10.XX.YY SUPPLY MEMORY ERROR
For help press
The printer cannot read or write to at least one
print cartridge memory tag, or at least one
memory tag is missing. 1. Open the front door.
2. Remove the print cartridges, and then
reinstall them.
3. Close the front door.
4. Turn the printer off and then on.
5. If the error persists, contact HP Support.
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