HP Designjet Z3100 Photo Printer series - Manual (Page 9)

General purpose paper .......................................................................... 150
Photographic paper ................................................................................ 151
Fine art paper ........................................................................................ 151
Banners ................................................................................................ 151
HP Banners with Tyvek® ........................................................................................ 151
Black ink is easily removed when touched ................................................................ 151
After printing, the paper has wrinkles or there is too much ink .................................... 151
The paper has jammed ......................................................................................................... 152
Prints do not fall nicely into the basket .................................................................................... 154
The sheet stays in the printer when the print has been completed ............................................... 155
The paper is cut when the print has been completed ................................................................. 155
The cutter does not cut well ................................................................................................... 155
The roll is loose on the spindle ............................................................................................... 155
A strip stays on the output tray and generates jams .................................................................. 155
Recalibrate the paper advance .............................................................................................. 156
Recalibrating the paper advance procedure ............................................................. 156
Return to default calibration .................................................................................... 157
13 Troubleshooting print-quality issues
General advice .................................................................................................................... 160
Print quality troubleshooting wizard ........................................................................................ 160
Horizontal lines across the image (banding) ............................................................................ 161
Lines are too thick, too thin, or missing ................................................................................... 162
Lines appear stepped or jagged ............................................................................................ 162
Lines print double or in the wrong colors ................................................................................. 163
Lines are discontinuous ......................................................................................................... 163
Lines are blurred .................................................................................................................. 164
The whole image is blurry or grainy ....................................................................................... 165
The paper is not flat ............................................................................................................. 165
The print is scuffed or scratched ............................................................................................. 166
Ink marks on the paper ......................................................................................................... 166
Horizontal smears on the front of coated paper ........................................................ 166
Ink marks on the back of the paper ......................................................................... 167
Black ink comes off when you touch the print ........................................................................... 167
Edges of objects are stepped or not sharp ............................................................................... 167
Edges of objects are darker than expected .............................................................................. 168
Bronzing ............................................................................................................................. 168
Horizontal lines at the end of a cut sheet print ......................................................................... 168
Vertical lines of different colors .............................................................................................. 169
White spots on the print ........................................................................................................ 169
Colors are inaccurate ........................................................................................................... 169
Color accuracy using EPS or PDF images in page layout applications .......................... 170
The image is incomplete (clipped at the bottom) ....................................................................... 170
The image is clipped ............................................................................................................ 170
Some objects are missing from the printed image ..................................................................... 171
A PDF file is clipped or objects are missing ............................................................................. 171
The Image Diagnostics Print ................................................................................................... 172
Corrective action ................................................................................................... 174
If you still have a problem ..................................................................................................... 175
14 Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge ............................................................................................... 178
Ink cartridge status messages ................................................................................................. 178
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