beautypg.com

HP Color LaserJet CM2320 Multifunction Printer series User Manual

Page 256

background image

E-mail won’t send.

Cause

Solution

Verify the SMTP Gateway is either a valid fully-qualified
domain name that your ISP recognizes or a valid IP address.
Verify the port is valid for your SMTP Gateway. Check with your
IT department or ISP to make sure your SMTP Gateway
settings are correct.

E-mail address is invalid. Enter a valid address.

Cause

Solution

The recipient e-mail address is invalid.

Enter a valid e-mail address.

A message indicates that an error occurred while sending the e-mail, and to try sending again.

Cause

Solution

Try to send the e-mail again. Check with your ISP or IT
administrator to make sure your SMTP gateway is configured
appropriately.

An e-mail attachment doesn’t print as clearly as desired.

Cause

Solution

Resolution needs to be reset.

Increase the scan resolution to 300 before sending your e-mail.

E-mail size is too large. Some pages were not sent.

Cause

Solution

E-mail size is too large.

Lower the scan resolution to 75 dpi before e-mailing the
document.

The image appears to be truncated (cut off).

Cause

Solution

The product did not scan the entire page.

Change the scan paper size to a larger paper size.

244 Chapter 15 Problem solve

ENWW