HP StoreOnce Backup - Manual (Page 5)

To manage email notifications...........................................................................................120
Support Ticket......................................................................................................................120
Data collection................................................................................................................121
Collect Data...............................................................................................................122
Download data collection............................................................................................122
Delete data collection..................................................................................................123
11 Events..................................................................................................124
To delete events from the log..................................................................................................124
12 Basic troubleshooting............................................................................126
Accessing the CLI.................................................................................................................126
Password problems...............................................................................................................126
Pulling a Support Ticket.........................................................................................................126
Licensing problems...............................................................................................................127
Multiple users.......................................................................................................................127
Connecting to the StoreOnce Backup system from the backup application....................................127
Timeout problems with NAS CIFS shares..................................................................................127
NFS State handle error..........................................................................................................128
If backup or replication fails...................................................................................................128
Catalyst troubleshooting........................................................................................................129
Performance.........................................................................................................................129
StoreOnce Backup system configuration problems.....................................................................129
Upgrade licenses..................................................................................................................129
13 Advanced troubleshooting......................................................................131
Software update process.......................................................................................................131
If the HP StoreOnce Backup system runs out of disk space..........................................................131
Reduced performance using Data in Flight Encryption................................................................131
14 SNMP.................................................................................................132
SNMP (Configuration)...........................................................................................................132
HP Systems Insight Manager.............................................................................................132
15 Key Parameters.....................................................................................137
StoreOnce VSA Backup.........................................................................................................137
16 Support and other resources...................................................................138
Contacting HP......................................................................................................................138
Subscription service..........................................................................................................138
Related information...............................................................................................................138
Websites........................................................................................................................138
Typographic conventions.......................................................................................................139
Customer self repair..............................................................................................................139
A Upgrading to StoreOnce software, version 3.11.x........................................141
Previous networking models...................................................................................................141
Network model with StoreOnce software version 3.11.0 and later................................................142
Bonding modes...............................................................................................................142
VLAN subnets with HP StoreOnce Backup................................................................................143
VLAN guidelines..............................................................................................................143
Example network environment...........................................................................................144
Updating to StoreOnce 3.11.0 software....................................................................................144
Worked example .................................................................................................................144
View current configuration.................................................................................................145
Modifying the current configuration....................................................................................146
Best practise...............................................................................................................146
To add a third subnet ......................................................................................................147
To add VLAN subnets.......................................................................................................147
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