HP e-PC c10s10 - Manual (Page 66)

7 The Support Ticket
Using the Support Ticket Functions
66 English
Performing Actions in the Support Ticket Screen
The Support Ticket screen in e-Diagtools enables you to:
• Send the Support Ticket to your service provider via email.
For more information about setting up and using this feature, refer to chapter 3,
“Updating the BIOS and Sending the Support Ticket“.
If you have a HP Notebook computer, you must use e-Diagtools for Windows to send
the Support Ticket (refer to chapter 8, “e-Diagtools for Windows“).
• View the Support Ticket.
• Save the Support Ticket to floppy disk (if your computer has a floppy disk drive) for
later faxing, printing or consultation.
The default filename for the Support Ticket file is
HPSUPPT.TXT .
NOTE
If you choose to store the Support Ticket on a floppy disk, ensure that the disk is
formatted and empty. If you want to keep a Support Ticket, ensure that you copy it to a
safe place before creating the new one. You can do this by copying the Support Ticket
file to another floppy disk or to a suitable directory on your hard disk drive.