HP e-PC c10s10 - Manual (Page 33)

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3 Updating the BIOS and Sending the Support Ticket
Basic to Intermediate Users: Setting Up the e-Features
Step 3: Set the Parameters for Sending the Support Ticket
Enter your email address and your support provider’s email address in the space
provided.
NOTE
It is important that you have a prior agreement with your support provider before
sending the Support Ticket.
Step 4: Save the Parameters
At this stage, all networking parameters should be correct. Press to continue; this
will ensure that these parameters are saved.