HP e-PC c10s10 - Manual (Page 30)

3 Updating the BIOS and Sending the Support Ticket
Overview of e-Diagtools e-Features
30 English
Overview of e-Diagtools e-Features
e-Diagtools has powerful e-support features that use your computer’s networking and
Internet facilities. These features include:
• Sending the Support Ticket to your support organization via email
• Updating the computer’s BIOS.
HP Business PCs and HP Workstations
You can perform the e-support tasks from the e-Diagtools main menu (described on
page 25). Also, you also have the opportunity to send the Support Ticket several times
when using e-Diagtools to diagnose your computer’s hardware.
Most of the parameters necessary to accomplish these operations are collected
automatically by the HP e-Diagtools LAN Configuration Agent, described on page 34.
NOTE
For HP Business PCs and HP Workstations, the e-features of e-Diagtools do not work
over a modem connection or if using automatic proxy server configuration.
HP Notebook PCs
For HP Notebook computers, use e-Diagtools for Windows to configure and perform all
e-support tasks. e-Diagtools for Windows allows you to use a modem or local network
connection for e-support.
If you have a HP Notebook computer, refer to chapter 8, “e-Diagtools for Windows“ for
all information about setting up and using e-features.