Rack stability, Contacting hp, Before you contact hp – HP 9000 Virtual Library System User Manual
Page 238: Hp contact information, Subscription service, Rack stability contacting hp, Before you contact hp hp contact information
Rack Stability
Rack stability protects personnel and equipment.
WARNING!
To reduce the risk of personal injury or damage to equipment:
•
Extend leveling jacks to the floor.
•
Ensure that the full weight of the rack rests on the leveling jacks.
•
Install stabilizing feet on the rack.
•
In multiple-rack installations, fasten racks together securely.
•
Extend only one rack component at a time. Racks can become unstable if more than one
component is extended.
Contacting HP
Before you Contact HP
Be sure to have the following information available before calling HP:
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Product model names and numbers
•
Applicable error messages
•
Operating system type and revision level
•
Detailed, specific questions
HP Contact Information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage (
.
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
). To contact HP by phone:
◦
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
).
•
In other locations, see the Contact HP worldwide (in English) webpage (
).
Subscription Service
HP strongly recommends that customers register online using the Subscriber's choice web site:
.
Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest driver versions, and firmware documentation updates as well as instant access to numerous
other product resources.
238 Support and Other Resources