HP LaserJet Pro 500 Color MFP M570 - Manual (Page 228)

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/Tel
setting automatically detects whether the incoming transmission is a fax or a voice call and routes
the call to the appropriate device.
A phone line splitter is being used
● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone.
● Make sure the phone is hung up.
● Make sure the phone is not being used for a voice call when faxing.
No dial tone
● If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream
phone.
Cannot send or receive a fax on a PBX line
● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for
your product.
Solve general fax problems
● Faxes are sending slowly
● Fax quality is poor
● Fax cuts off or prints on two pages
Faxes are sending slowly
The product is experiencing poor phone line quality.
● Retry sending the fax when the line conditions have improved.
● Check with the phone service provider that the line supports fax.
● Turn off the Error Correction setting.
a. Open the Setup Menu menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
NOTE: This can reduce image quality.
● Use white paper for the original. Do not use colors such as gray, yellow, or pink.
● Increase the Fax Speed setting.
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
214 Chapter 9 Solve problems ENWW