No dial tone, The fax is busy message appears, The no fax answer message appears – HP LaserJet Pro 500 Color MFP M570 User Manual
Page 219
No dial tone
●
Make sure that the telephone cord is connected to the correct port on the product.
●
Make sure that the telephone cord from the product is connected directly to the wall telephone jack.
●
Check for a dial tone on the phone line by using the
Start Fax
button.
●
Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the wall,
and try making a voice call.
●
Disconnect the telephone cord from both the product and the wall and reconnect the cord.
●
Make sure that you are using the telephone cord that came with the product.
●
Connect the product phone cord to a jack for another phone line.
●
Check the phone line by using the
Run Fax Test
option from the
Service
menu on the control panel.
a.
From the Home screen on the product control panel, touch the Setup button.
b.
Open the
Service
menu.
c.
Open the
Fax Service
menu.
d.
Select the
Run Fax Test
item.
The Fax is busy message appears
●
Try sending the fax again.
●
Call the recipient to ensure that the fax machine is on and ready.
●
Check that you are dialing the correct fax number.
●
Check for a dial tone on the phone line by using the
Start Fax
button.
●
Make sure that the phone line is working by disconnecting the product, connecting a telephone to the
phone line, and making a voice call.
●
Connect the product phone cord to a jack for another phone line, and try sending the fax again.
●
Try a different phone cord.
●
Send the fax at a later time.
●
If the error persists, contact HP. See
or the support flyer that
came in the product box.
The No fax answer message appears
●
Try to resend the fax.
●
Call the recipient to ensure that the fax machine is on and ready.
●
Check that you are dialing the correct fax number.
●
Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the wall,
and try making a voice call.
●
Connect the product phone cord to a jack for another phone line.
ENWW
Solve fax problems 205