HP LaserJet Pro 500 Color MFP M570 - Manual (Page 218)

Solve problems sending faxes
● An error message displays on the control panel
● The control panel displays a Ready message with no attempt to send the fax
● The control panel displays the message "Storing page 1" and does not progress beyond that message
● Faxes can be received, but not sent
● Product is password protected
● Unable to use fax functions from the control panel
● Unable to use speed dials
● Unable to use group dials
● Receive a recorded error message from the phone company when trying to send a fax
● Unable to send a fax when a phone is connected to the product
An error message displays on the control panel
The Communication error message appears
● Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.
● Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the wall,
and try making a call. Connect the product phone cord to a jack for another phone line.
● Try a different phone cord.
● From the control panel, change the Fax Speed option to the Medium(V.17) setting or Slow(V.29) setting.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
● Turn off the Error Correction option.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
NOTE: Turning off the Error Correction option can reduce image quality.
● If the error persists, contact HP. See www.hp.com/support/lj500colorMFPM570 or the support flyer that
came in the product box.
204 Chapter 9 Solve problems ENWW