Solve problems receiving faxes, The fax does not respond, The fax has a dedicated phone line – HP LaserJet Pro 500 Color MFP M570 User Manual
Page 223
a.
From the Home screen on the product control panel, touch the Setup button.
b.
Open the
Fax Setup
menu.
c.
Open the
Basic Setup
menu.
d.
Open the
Dial Prefix
menu.
e.
Select the
On
setting.
NOTE:
To send a fax without a prefix, when the
Dial Prefix
option is turned on, send the fax manually.
●
Send a fax to an international number
a.
If a prefix is required, manually dial the telephone number with the prefix.
b.
Enter the country/region code before dialing the phone number.
c.
Wait for pauses as you hear the tones on the phone.
d.
Send the fax manually from the control panel.
Unable to send a fax when a phone is connected to the product
●
Make sure that the telephone is hung up.
●
Make sure that the telephone is not being used for a voice call when faxing.
●
Disconnect the phone from the line, and then try sending the fax.
Solve problems receiving faxes
●
●
An error message displays on the control panel
●
A fax is received but does not print
●
●
●
Cannot send or receive a fax on a PBX line
The fax does not respond
The fax has a dedicated phone line
●
Set the
Answer Mode
option to the
Automatic
setting from the control panel.
a.
From the Home screen on the product control panel, touch the Setup button.
b.
Open the
Fax Setup
menu.
c.
Open the
Basic Setup
menu.
d.
Open the
Answer Mode
menu.
e.
Select the
Automatic
setting.
ENWW
Solve fax problems 209