Document feeder paper jam, The fax storage is full message appears, Scanner error – HP LaserJet Pro 500 Color MFP M570 User Manual
Page 220
●
Try a different phone cord.
●
Make sure that the phone cord from the wall telephone jack is connected to the line port.
●
Check the phone line by using the
Run Fax Test
option from the
Service
menu on the control panel.
a.
From the Home screen on the product control panel, touch the Setup button.
b.
Open the
Service
menu.
c.
Open the
Fax Service
menu.
d.
Select the
Run Fax Test
item.
●
If the error persists, contact HP. See
or the support flyer that
came in the product box.
Document feeder paper jam
●
Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
●
Copy or print the original to letter, A4, or legal size paper, and then resend the fax.
The Fax storage is full message appears
●
Turn the product off then on.
●
Print stored faxes that have not been printed.
a.
Touch the
Fax
button, and then touch the
Fax Menu
button.
b.
Open the
Receive Options
menu.
c.
Select the
Print Private Faxes
item.
d.
Provide the password when the product prompts you.
●
Delete stored faxes from memory.
a.
From the Home screen on the product control panel, touch the Setup button.
b.
Open the
Service
menu.
c.
Open the
Fax Service
menu.
d.
Select the
Clear Saved Faxes
item.
●
Divide the large fax job into smaller sections, and then fax them individually.
Scanner error
●
Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
●
Copy or print the original onto letter, A4, or legal size paper and then resend the fax.
The control panel displays a Ready message with no attempt to send the fax
●
Check the fax activity log for errors.
206 Chapter 9 Solve problems
ENWW