HP LaserJet Pro 500 Color MFP M570 - Manual (Page 225)

d. Open the Distinctive Ring menu.
e. Select the correct setting.
● Buy a dedicated line for faxing.
● Set the Answer Mode option to the Manual setting.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Answer Mode menu.
e. Select the Manual setting.
NOTE: You must be present to receive faxes.
The product is connected to a DSL phone service
● Check the installation and features. A DSL modem requires a high-pass filter on the phone line
connection to the product. Contact your DSL service provider for a filter or buy a filter.
● Verify that the filter is connected.
● Replace the existing filter to make sure that it is not defective.
The product uses a fax over IP or VoIP phone service
● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
● Contact your service provider to make sure that fax is supported and for a recommended fax speed
settings. Some companies might require an adapter.
An error message displays on the control panel
The No fax detected. message displays
NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake
and the caller hangs up, the No fax detected. message displays on the control panel.
● Ask the sender to resend the fax.
● Make sure that the telephone cord from the product is connected to the wall telephone jack.
● Try a different phone cord.
● Connect the product phone cord to a jack for another phone line.
ENWW Solve fax problems 211