HP Matrix Operating Environment Software - Manual (Page 194)

Log files
How can I find out more details about an error?
How can I find out more details about an error? Issue
— Possible cause
See the hpio-controller.log file located at ..\Program Files\HP\Matrix
infrastructure orchestration\logs
on the CMS.
Action
vCenter server is not configured in Systems Insight Manager or becomes unavailable
vCenter server is not configured in Systems Insight Manager or becomes
unavailable. Matrix infrastructure orchestration may generate a large number of these messages
causing the infrastructure orchestration log file to grow very rapidly.
Issue
If there are ESX hosts registered with Insight Control virtual machine management, but vCenter
credentials are not configured in virtual machine management, infrastructure orchestration keeps
logging an error that virtual machine management is not configured to communicate with vCenter. Possible cause
Action •
Register the system credentials of the discovered vCenter node in Systems Insight Manager and
add the VME credentials using the Systems Insight Manager Options
→VME Options→Add or
Edit VME Credentials menu selection.
•
Verify that the “VMware vCenter Management Webservices” service is started.
• As a workaround (if you are not performing VM provisioning on ESX) and this message is causing
the infrastructure orchestration log file to grow rapidly, configure infrastructure orchestration to
Hyper-V only mode. Change the following property in the ..\Program Files\HP\Matrix
infrastructure orchestration\conf\hpio.properties
file:
##### HYPERVISORS ####
# Set this value to true if the only hypervisors in the
# managed environment is MS Hyper-V
only.hyperv.hypervisors = true
After updating the hpio.properties file, restart the HP Matrix infrastructure orchestration.
Corrective procedures
Manually updating the chargeback database
Chargeback server is not running
If the chargeback server is not running for any reason, the chargeback database will be out of
date. Issue
— Possible cause
Execute the Update_Chargeback_DB.py command to force chargeback database population
for a given day or sequence of days. Action
Run Update_Chargeback_DB.py located in the default location at ..\Program Files\HP\
Matrix infrastructure orchestration\chargeback
.
To run the tool, Python and pyodbc must be installed on the CMS. The tool can be executed only
by a user with administrative rights to the database. The command uses Windows authentication
mode to connect to the database.
Command usage, where start_date and end_date are specified as yyyy-MM-dd:
Update_Chargeback_DB.py start_date [end_date] [-force]
194 Troubleshooting