HP Matrix Operating Environment Software - Manual (Page 190)

IO server. The Details tab may provide more information about which part
of the template XML is invalid.”
For IO templates, backward compatibility is not supported. Forward compatibility is supported. Cause
Create and publish templates at the earliest IO version to which they are targeted. Action
Sporadic infrastructure orchestration designer interface failures in IE6
With IE6, launching infrastructure orchestration designer from infrastructure orchestration console
can cause sporadic infrastructure orchestration designer interface failures. Matrix OE infrastructure Issue
orchestration console in Systems Insight Manager displays the following message: “The HP
Matrix infrastructure orchestration tool cannot be displayed.”
— Possible cause
In Systems Insight Manager, select Tools →infrastructure orchestration to return the infrastructure
orchestration console to its normal display.
Action
Miscellaneous issues
Email and notification
Infrastructure orchestration email messages such as approval and notification are not sent
The infrastructure orchestration email messages such as approval and notification are not sent. Issue
Possible cause • SMTP configuration parameters are not correct.
•
SMTP credentials are not correct.
• SMTP server is not responding.
•
CMS is not able to communicate with SMTP server.
Action • Make sure that the SMTP configuration parameters and credentials are correct. .
•
Check CMS and SMTP server connectivity.
• Check to make sure that the SMTP server is working correctly.
Infrastructure orchestration notification email contains a URL that does not appear as a link in
Microsoft Outlook
The infrastructure orchestration notification emails contain a URL that does not appear as a link in
Microsoft Outlook. Issue
— Possible cause
Manually copy and paste the URL link into a browser. Action
Infrastructure orchestration does not send email notifications to users assigned to, or unassigned
from, a server pool
Matrix infrastructure orchestration does not send email notifications to users assigned to, or
unassigned from, a server pool. Issue
— Possible cause
Verify that the oo.user.pool.notification.enabled=true is set in ..\Program Files\
HP\Matrix infrastructure orchestration\conf\hpio.properties
.
Action
190 Troubleshooting