Canon VB-C60 User Manual

Page 169

5-5

Troubleshooting

Append

Video is not displayed

z If you want to improve the video quality, refer to "Setting the Image Size, Quality and

adjust the quality.

z Up to 30 viewers can access the camera at the same time. If this limit has been

exceeded, video is not displayed and a message appears.

There is no audio

z If there is no audio, check the audio server settings of the camera and also check the

sound and audio device settings of the PC.

z If you are using Admin Viewer with the Administrator authorities, check if the camera is

connected to RM-series Viewer or other viewer that lets the Administrator use audio.

z Audio cannot be used if you are using a proxy server.

Stream recording cannot be used

z Stream recording cannot be used if HTTP or FTP upload is selected for [Upload] in the

[Upload] menu. To use stream recording, set [Upload Disabled] under [Upload] ( P. 1-

The camera cannot be controlled

z If you connect to Admin Viewer as an Administrator, you will have an exclusive

possession of the camera control privileges. If you connect to Admin Viewer as an

authorized user, you cannot control the camera unless the current Administrator releases

the camera control privileges. Contact your Administrator ( P. 3-3).

The viewer gets disconnected

z Check the network and PC for abnormality.
z Reboot the PC and connect again.

You forgot your password

z You can initialize all settings of the camera, except for the date and time, using the reset

switch ( P. 5-21). The Administrator password required for initialization is "VB-C60."

Note, however, that network settings such as the IP address and subnet mask will be

initialized and must be set again.