Brother MFC-3100C - Manual (Page 6)

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BHLMFC-US-MFC3100C-FM5.5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(USA Only)
This warranty gives you certain rights and you
may also have other rights that may vary from
state to state.
This warranty is given only to the first end-use
purchaser of the accompanying product
(referred to in this warranty as “this Product”).
What is covered: Brother warrants to you for
the Warranty Period that there are no defects
in the materials, workmanship or Year 2000
compliance of this Product. The “Warranty
Period” is 1 year from the date you purchased
this product. The “Warranty Period” for
consumable items, such as Print Heads,
Toner, Drums, Ink Cartridges, Print Cartridges,
Refill Ribbons, Therma PLUS Paper and
Thermal Paper, etc. is 90 days from the date of
purchase, or the rated life of the Consumable
item, whichever is shorter.
What is NOT covered: Warranty WILL BE
VOID by Brother for repairs or replacements
made necessary due to the following: (1) If the
Product was not purchased from an authorized
Brother reseller within the United States, (2)
The Product has been serviced or modified by
anyone other than an Authorized Service
Representative of Brother, (3) The serial
number has been modified, defaced or
removed from this Product, (4) Non-Brother®-
brand or non-Brother approved parts,
supplies, power supplies or other accessories
have been used with this Product, (5) Any
damage caused by accident, neglect, abuse or
misuse or, the recommended monthly volume
has been exceeded, (6) Damages caused as
a result of modification, alteration or repairs
performed by anyone other than a Brother
Authorized Service Representative. (7) NOT
COVERED UNDER WARRANTY ARE:
Consumable items, for example (including, but
not limited to): ribbons, ink or toner cartridges,
toner drum units, print heads, cleaning and/or
instances where no defects in material or
workmanship are found in the Product, etc. (8)
Damage caused by improper connection and/
or disconnection of the Product; failure of the
operator to follow operational instructions,
improper set up of the Product.
What to do if you think your Product is
defective:
Call our Customer Service Hotline at
1-800-284-4329, or if you suspect a defect in
materials or workmanship in this Product, you
can report it to a Brother Authorized Service
Center. During the Warranty Period, supply
Brother’s representative with a copy of your
dated bill of sale showing that this Product was
purchased within the United States. For the
name of your Brother Authorized Service
Center, call 1-800-521-2846. After contacting
the Brother Authorized Service Center, you
may be required to deliver or send the Product
properly packaged, freight prepaid, to the
Authorized Service Center together with a
photocopy of your bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate your
report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center) will
repair or (at Brother’s option) replace the
Product with a product that performs the same
functions and performs as well as the original
Product. Brother reserves the right to supply
refurbished or remanufactured replacement
parts provided that the replacement parts
conform to the manufacturer’s specifications
for new products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service:
When an exchange is authorized, Brother will
exchange your non-working product with a
refurbished or remanufactured product that
conforms to the manufacturer’s specifications
for new products. The refurbished or
remanufactured Product you receive will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Product that is sent to you and
must return (or be billed up to the cost of a new
product) your original non- working product,
which shall become the property of Brother.
You must call Brother Customer Service and if
the representative cannot correct the product’s
malfunction over the telephone and you elect
the exchange service, you must provide
information pertaining to this Product and you
must also provide a valid major credit card
number. Your credit card will be charged up to
the cost of a new Product if: (i) you do not
return your original Product to Brother within
five (5) business days; (ii) the malfunctions of
your original Product are not covered by the
limited warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product;
M F C L I M I T E D W A R R A N T Y ( U S A )