Brother MFC-3100C - Manual (Page 176)

20 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
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BHLMFC-US-MFC3100C-FM5.5
20
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA: 1-800-521-2846
Or, visit us at: http://solutions.brother.com
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the MFC. Calls must be made from within that country.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
CHECK
CARTRIDGE An ink cartridge is not installed properly. Re-install the ink, seating it properly. See
page 20-17.
CHECK
DOCUMENT Original was not inserted or fed properly, or
document was longer than about 40" inches
(90cm). See page 20-3.
CHECK PAPER
SIZE Your paper is not correct size. Reload the correct paper, and then press
Black Fax Start.
CHECK PAPER MFC is out of paper. Add paper, and then press Black Fax Start.
COMM. ERROR Poor phone line quality caused
communication error. Try the call again. If problem continues,
call telephone company to check your
phone line.
CONNECTION
FAIL You tried to poll a fax machine that is not in
Polled Waiting mode. Verify the other party’s polling setup.
HIGH
TEMPERATURE The print head detects high temperature. Use the MFC at the cool room or cool your
room
.
COVER OPEN Control panel cover or top cover is not
closed completely. Open, then close the covers.
DISCONNECTED The other party or other party’s fax
machine terminated the call. Try to transmit or receive again.