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Troubleshooting and routine maintenance, Troubleshooting, Error messages – Brother MFC-3100C User Manual

Page 176: Troubleshooting and routine maintenance -1, Troubleshooting -1, Error messages -1

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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BHLMFC-US-MFC3100C-FM5.5

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Troubleshooting and

Routine Maintenance

Troubleshooting

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.

In USA:

1-800-521-2846

Or, visit us at:

http://solutions.brother.com

IMPORTANT

For technical and operational assistance, you must call the country where you
purchased the MFC. Calls must be made from within that country.

ERROR MESSAGES

ERROR MESSAGE

CAUSE

ACTION

CHECK
CARTRIDGE

An ink cartridge is not installed properly.

Re-install the ink, seating it properly. See
page 20-17.

CHECK
DOCUMENT

Original was not inserted or fed properly, or
document was longer than about 40" inches
(90cm).

See page 20-3.

CHECK PAPER
SIZE

Your paper is not correct size.

Reload the correct paper, and then press
Black Fax Start.

CHECK PAPER

MFC is out of paper.

Add paper, and then press Black Fax Start.

COMM. ERROR

Poor phone line quality caused
communication error.

Try the call again. If problem continues,
call telephone company to check your
phone line.

CONNECTION
FAIL

You tried to poll a fax machine that is not in
Polled Waiting mode.

Verify the other party’s polling setup.

HIGH
TEMPERATURE

The print head detects high temperature.

Use the MFC at the cool room or cool your
room

.

COVER OPEN

Control panel cover or top cover is not
closed completely.

Open, then close the covers.

DISCONNECTED

The other party or other party’s fax
machine terminated the call.

Try to transmit or receive again.