Dwyer DPM - Manual (Page 2)

Particulate Monitoring Systems
Installation & Operating Manual
Document No. 209-1025-D ii ©2007
I. Technical Support & Return Procedure
Dwyer Instruments, Inc. provides industry leading technical support for all product lines. The
technical support department is staffed with a team of engineering professionals.
Areas of assistance provided by the Technical Support department include:
• Pre-Installation Site Analysis
• Product Installation
• General Operation
• Application Specific
• Routine Calibration
• EPA Compliance
• Performance Upgrades and Add-On Features
To ensure the best and most efficient technical support please be prepared with the following
information prior to contacting Dwyer Instruments, Inc. If it is determined that the component must be
returned for evaluation/repair, a Return Material Authorization number will be issued. You must
include the RMA number on the packing slip and mark the outside of the shipping container.
• Company Name ________________________________________
• Product Model Number ________________________________________
• Product Serial Number ________________________________________
• Date of Installation ________________________________________
• Reason for Return ________________________________________
Dwyer Instruments Technical Support may be reached by:
Phone: (800) 872-9141
Fax: (219) 872-9057
E-Mail:
[email protected]
Hours of Operation: 8AM – 5PM Central Standard Time
• Any control unit or particulate sensor that was exposed to hazardous materials in a process
must be properly cleaned in accordance with OSHA standards and a Material Safety Data
Sheet (MSDS) completed before it is returned to the factory.
• All shipments returned to the factory must be sent by prepaid transportation.
• All shipments will be returned F.O.B. factory.
• Returns will not be accepted without a Return Material Authorization number.