Brocade VDX 6730 Hardware Reference Manual (Supporting VDX 6730-32 and VDX 6730-76) - Manual (Page 17)

Brocade VDX 6730 Hardware Reference Manual xvii
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Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• copy support command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located on the switch ID pull-out tab located on the bottom of the
port side of the switch.
3. World Wide Name (WWN)
Use the licenseIdShow command to display the WWN of the chassis.
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