Pump Solutions Group PZiG Series - Manual (Page 46)

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If you are unsure about customer services (e.g. repair within the warranty period), please contact your supplying agent.
Customer Services
Warranty
■Warranty Period and Scope of Warranty
(1)The warranty period is one year from the date of pur-
chase.
(2)During the warranty period, should the product mal-
function or become damaged due to a design or pro-
duction deficiency on the part of TACMINA regard-
less of regular use, TACMINA shall repair or replace
the malfunctioning or damaged location free of
charge.
(3)Repair of malfunctions and damage caused by the
following and replacement of consumables shall be
performed for a fee:
qMalfunction and damage outside of the warranty
period
wMalfunction and damage arising from careless
handling or incorrect use or storage
eMalfunction and damage when parts other than
specified by TACMINA are used
rMalfunction and damage arising from repair or
remodeling by persons other than TACMINA or
vendors specified by TACMINA
tMalfunction and damage arising from changes to
specifications and remodeling requested by per-
sons other than TACMINA (e.g. the user)
yMalfunction and damage arising from fires, natural
disasters, and force majeure
uBusiness trip expenses incurred when visiting
remote sites and performing repair services
(4)Judgment of malfunction and damage shall be in
accordance with the result of discussion between the
customer and a TACMINA maintenance engineer.
(5)TACMINA accepts no liability whatsoever for dam-
ages arising from malfunctioning of the product or
other use of this product.
Repair
■When requesting repair
Before requesting repair, thoroughly read this User's
Manual and re-inspect the product. If a malfunction is
observed, ask your supplying agent for repair.
(1)Within the warranty period
Ask your supplying agent for repair. The supplying
agent will perform the repair in accordance with the
details of the Warranty.
(2)Outside the warranty period
Contact and consult your supplying agent. If the func-
tions of the product can be maintained by repair,
TACMINA will repair the product in accordance with
the customer's wishes for a fee.
(3)Precautions when returning items for repair
Be sure to observe the following to protect worker
safety and conserve the environment:
¡Wash the pump clean, and return the pump attached
with maintenance data or a safety data sheet
(MSDS).
¡The product sometimes cannot be repaired if mainte-
nance data or a safety data sheet (MSDS) is not
attached.
¡TACMINA may judge that repair is hazardous and
return the pump even if the maintenance data or a
safety data sheet (MSDS) is attached.
■ Minimum Retention Period for Performance Parts for Repair
Performance parts for repair are held at TACMINA for five years after discontinuation of production of the
product.
"Performance parts" are parts that are required for maintaining the performance of the product.
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