4 service/packing and unpacking – Armasight NAM601500126DH1 PVS14/6015 GEN 2+ HD Multi-Purpose Night Vision Monocular User Manual
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When putting on and adjusting the headmount, it is possible for the strap to slip out of the slide fas-
tener. Perform the following to adjust the strap and sliding bar buckle.
(1) Thread the strap from the inside of the buckle over the moveable sliding bar (see Figure 4-2.). Thread
the strap back through the buckle; this time, thread it under the moveable sliding bar and over the
serrated part of the buckle.
(2) Pull the strap through the buckle and tighten.
(3) Repeat steps 1 and 2 for other straps and buckles that have come undone.
4.3.3. NECK CORD MAINTENANCE
The neck cord (Figure 2-1) may be broken, frayed, or the ends may come untied.
If loose, re-tie the ends of the cord. If broken or severely frayed, install a new cord as follows:
(1) From the rear, insert the ends of the cord through the holes in the monocular.
(2) Thread the end of the right cord through the hole in the objective lens cap.
(3) Tie a knot at each end of the cord.
4.4 SERVICE/PACKING AND UNPACKING
4.4.1 RETURN INSTRUCTIONS
For service, repair or replacements, please email [email protected].
To assist the Service Representative (SR) in determining if the item is repairable, please provide the
following information:
(1) Serial Number of the defective item.
(2) Thorough description of the malfunction, defect or damage.
(3) An explanation of how the malfunction, defect or damage occurred, if known.
If the SR determines that the item is under warranty or should be returned for repair, a Return
Material Authorization number (RMA#) will be provided. RMA can be obtained via e-mail to
[email protected] or via phone by calling Armasight Customer Service at (888)959-2259 Ext. 2 or
via fax (888)959-2260.
When returning the PVS-14/ 6015 for service or repair, the following should be done to prevent any
additional damage:
(1) Verify that the device is free of all contaminants, such as dirt or other foreign material.
(2) Remove the battery.
(3) Place the cap over the lens.
(4) Place the PVS-14/ 6015 into a hard shipping/ storage case or soft carrying case (if available). If the
hard shipping/ storage case is not available, you will need to individually package each unit being
returned in a suitable container.
Place the PVS-14/ 6015, as well as a copy of the test report or detailed description of the failure, in a suit-
able packing/ shipping container. Mark the package with the RMA#. Ship the items using the fastest,
most easily traceable, prepaid method to Armasight Inc., 815 Dubuque Avenue, South San Francisco,
CA 94080, USA.