Acroprint ATR360 Top Loading Time Card Recorder with Fingerprint & Proximity Badge User Verification User Manual
Page 20
Page 17 of 26
5. Q: Why is the light for the fingerprint reader not working?
A: Make sure the fingerprint switch is set to “FP ON”.
If this doesn’t correct the problem contact your local dealer or Acroprint for
repair.
6. Q: Can I turn the fingerprint reader off and just use prox badges?
A: No. Sliding the FP switch to "off" also disables the Prox reader.
7. Q: If I turn the fingerprint reader off can I still punch my time card?
A: Just insert your card. It will automatically be “punched” since user verification
is turned off.
8. Q: I pressed FP setup but why does nothing happen?
A: Make sure the FP Switch is "On". You cannot access the FP settings if the
FP Switch is turned “Off”.
9. Q: Why do I get an "err" message when registering my prox badge?
A: The badge has already been registered to another User ID or the badge could
be defective.
10. Q: Why do I get an "err" message when swiping my prox badge?
A: Check to make sure the badge is registered.
11. Q: Can my clock calculate the pay period total?
A: No. The ATR360 does not offer time total calculation.
12. Q: Why does the clock keep rejecting the time card?
A: Check to see if the correct side of the Time Card is inserted. If Time Card
Recognition is turned on your Monthly Time Card must be inserted with the
current date on the front side. If you are using a Weekly Time Card make
sure Time Card Recognition is turned off.
13. Q: Why didn’t the time recorder setting I changed not work?
A: Make sure you press [P6] after you enter your setting.
14. Q: Why is my clock printing on the wrong row?
A: - Make sure the date is set correctly.
- Make sure the “End of Day” time is set correctly.
- For Weekly pay periods make sure the "End Day of Pay Period" is set
correctly.
- Make sure the Pay Period type is is set correctly.
15. Q: I can’t get my clock to print for any employees. It just keeps giving an
“err”
message.
A: Make sure the display time is synchronized to the RTC time.
For more info on troubleshooting or general “how to” info go to:
http://support.acroprint.com