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Troubleshooting, Symptom possible problem, Solution – Acroprint ATR360 Top Loading Time Card Recorder with Fingerprint & Proximity Badge User Verification User Manual

Page 18: Page 15 of 26, The time is incorrect, The time was not set correctly, Prolonged power outage, Set correct time, Set time after power is restored, The date is incorrect

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Page 15 of 26

Troubleshooting

Symptom Possible

Problem

Solution



Clock does
not power on

Power Outage

The power source was not properly
connected

Check circuit breaker. Wait for power to be
restored

Check the connections of the power supply
and/or backup battery


The time is
incorrect

The time was not set correctly



Prolonged power outage

Set correct time



Set time after power is restored

The date is
incorrect

The date was not set correctly

Set correct date


Clock beeps
and rejects
time card


Wrong side of card is inserted (monthly
card)



Incompatible time card


Flip card over and re-insert


Use card approved for the ATR360

Print too light

Ribbon cassette not properly seated


The print ribbon is dried out

Remove and re-insert ribbon cassette
correctly

Replace ribbon cassette

Clock will not
print

RTC not synchronized with display
time.

Set RTC


Punches print
in wrong
column


Wrong column selected (manually
selected) or column change time set
incorrectly



Select the correct column (P1 – P6) or set
the correct column change time


Punches print
on wrong row


The End of Day set incorrectly

Time Card Format set incorrectly

Pay period type is set incorrectly.


Set End of Day correctly

Set Time Card Format again

Set Pay Period type correctly

The clock
keeps losing
time

The coin cell battery on the
motherboard needs to be replaced

Replace the coin cell on the motherboard

The clock
keeps losing
time

The coin cell battery on the
motherboard needs to be replaced

Replace the coin cell on the motherboard

Display Off,
Clock has
Power

Defective Motherboard

Defective LCD Display


Contact Local Dealer or Acroprint for
repair.