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Frequently asked questions, Symptom possible problem, Solution – Acroprint ATR360 Top Loading Time Card Recorder with Fingerprint & Proximity Badge User Verification User Manual

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Page 16 of 26

Symptom Possible

Problem

Solution

Display is in
AM/PM hours
but clock
prints in 24 Hr
format

The clock display format and print
format are independent. You must
make sure each is set correctly.

Set the display format correctly

Set the print format correctly



Clock is
printing in
wrong color

Ink Color Change Time set incorrectly

Set the Ink Color Change Time correctly

Clock print
location is a
little off

Clock printing position needs to be
adjusted

Adjust the clock print position


Print
resistration is
faint or not
visible at all

Ribbon cassette not firmly seated.


Ribbon is stuck.

Press down firmly on ribbon cassette until it
clicks into place.

Turn ribbon advance knob clockwise. If
ribbon will not advance remove cassette
and try advancing again. If ribbon won’t
advance replace ribbon.



Frequently Asked Questions

1.

Q: Why can’t the clock verify my fingerprint?
A: Possible Causes: The following conditions could result in a failed read.

a. Finger is dry
b. Fingerprint is damaged
c. Finger was not properly positioned when enrolled
d. Employee hasn’t been enrolled
e. Fingerprint sensor is dirty

f. Fingerprint sensor is defective

Correction: Moisturize finger. Enroll a different fingerprint or re-enroll finger.
Clean fingerprint sensor.

2.

Q: The display does not work or parts of it do not work.

A: Possible Causes:

a) Motherboard is defective
b) The LCD display is defective.

Correction: Contact your local dealer or Acroprint for repair.

3.

Q: How do I change an employee from an Administrator to a user?
A: Delete the employee and re-enroll them as a user.

4. Q: I checked all settings on my clock and it still won’t print on my time card.

A: Make sure the RTC and clock display are synchronized.