Acroprint ATR360 Top Loading Time Card Recorder with Fingerprint & Proximity Badge User Verification - Manual (Page 19)

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Symptom Possible Problem Solution
Display is in
AM/PM hours
but clock
prints in 24 Hr
format The clock display format and print
format are independent. You must
make sure each is set correctly. Set the display format correctly
Set the print format correctly
Clock is
printing in
wrong color
Ink Color Change Time set incorrectly Set the Ink Color Change Time correctly
Clock print
location is a
little off Clock printing position needs to be
adjusted Adjust the clock print position
Print
resistration is
faint or not
visible at all Ribbon cassette not firmly seated.
Ribbon is stuck. Press down firmly on ribbon cassette until it
clicks into place.
Turn ribbon advance knob clockwise. If
ribbon will not advance remove cassette
and try advancing again. If ribbon won’t
advance replace ribbon.
Frequently Asked Questions
1. Q: Why can’t the clock verify my fingerprint?
A: Possible Causes: The following conditions could result in a failed read.
a. Finger is dry
b. Fingerprint is damaged
c. Finger was not properly positioned when enrolled
d. Employee hasn’t been enrolled
e. Fingerprint sensor is dirty
f. Fingerprint sensor is defective
Correction: Moisturize finger. Enroll a different fingerprint or re-enroll finger.
Clean fingerprint sensor.
2. Q: The display does not work or parts of it do not work.
A: Possible Causes:
a) Motherboard is defective
b) The LCD display is defective.
Correction: Contact your local dealer or Acroprint for repair.
3. Q: How do I change an employee from an Administrator to a user?
A: Delete the employee and re-enroll them as a user.
4. Q: I checked all settings on my clock and it still won’t print on my time card.
A: Make sure the RTC and clock display are synchronized.