Lexmark 2500 Series - Manual (Page 64)

Fax troubleshooting
• “Cannot send or receive a fax” on page 64
• “Can send but not receive faxes” on page 64
• “Can receive but not send faxes” on page 64
• “Printer receives a blank fax” on page 64
• “Received fax has poor print quality” on page 65
Cannot send or receive a fax
Check the control
panel for any blinking
lights If one of the lights is blinking, see “Blinking lights on the control panel” on page 67.
Check power If the light is not on, see “Power button is not lit” on page 56.
Check cable
connections Make sure cable connections for the following hardware are secure, if applicable:
• Power supply
• Telephone
• Handset
• Answering machine
Verify dial tone • Place a test call to the telephone number to which you want to send a fax to make sure
that it is working correctly.
• If the telephone line is being used by another device, wait until the other device is
finished before sending a fax.
Check for paper jams Check for and clear any paper jams.
Disable Call Waiting
temporarily Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving
a fax. Call your telephone company to obtain the keypad sequence for temporarily
disabling Call Waiting.
Can send but not receive faxes
Load paper Load paper to print any faxes that have been stored in the computer.
Check ink Check the ink levels, and install a new cartridge if necessary.
Can receive but not send faxes
Check document
placement Load the original document facedown in the lower right corner of the scanner glass.
Printer receives a blank fax
Check original Ask the sender to verify the original document was loaded correctly.
Check ink Check the ink levels, and install a new print cartridge if necessary.
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