Calling for service, Using other services, Calling – Lenovo RD210 User Manual
Page 184: Service, Using, Other, Services
Calling
for
service
During
the
warranty
period,
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
These
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Hardware
repair
-
If
the
problem
is
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
There
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
These
items
are
not
covered
by
the
warranty:
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
non-warranted
Lenovo
parts
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
Refer
to
the
safety
and
warranty
information
that
is
provided
with
your
computer
for
a
complete
explanation
of
warranty
terms.
You
must
retain
your
proof
of
purchase
to
obtain
warranty
service.
For
a
list
of
service
and
support
phone
numbers
for
your
country
or
region,
go
to
and
click
Support
phone
list
or
refer
to
the
safety
and
warranty
information
provided
with
your
computer.
Note:
Phone
numbers
are
subject
to
change
without
notice.
If
the
number
for
your
country
or
region
is
not
provided,
contact
your
Lenovo
reseller
or
Lenovo
marketing
representative.
If
possible,
be
at
your
computer
when
you
call.
Have
the
following
information
available:
v
Machine
type
and
model
v
Serial
numbers
of
our
hardware
products
v
Description
of
the
problem
v
Exact
working
of
any
error
messages
v
Hardware
and
software
configuration
information
Using
other
services
If
you
travel
with
a
Lenovo
notebook
computer
or
relocate
your
computer
to
a
country
where
your
desktop,
notebook,
or
server
machine
type
is
sold,
your
computer
might
be
eligible
for
International
Warranty
Service,
which
automatically
entitles
you
to
obtain
warranty
service
throughout
the
warranty
period.
Service
will
be
performed
by
service
providers
authorized
to
perform
warranty
service.
168
ThinkServer
RD210
Types
3795,
3796,
3818,
and
3819:
Installation
and
User
Guide