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Lenovo THINKSERVER 3821 User Manual

Page 42

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Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.

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See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).

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If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.

Error code

Description

Action

2018001

PCI Express uncorrected or uncorrected
error

1. Check the extender-card LEDs.

2. Reseat all affected adapters and extender cards.

3. Update the PCI device firmware.

4. Remove both adapters from the extender card.

5. Replace the following components one at a time,

in the order shown, restarting the server each
time:

a. Extender card

b. (Trained service technician only) System

board

2018002

Option ROM resource allocation failure

Informational message that some devices might not
be initialized.

1. If possible, rearrange the order of the adapters in

the PCI slots to change the load order of the
optional-device ROM code.

2. Run the Setup utility, select Start Options, and

change the boot priority to change the load order
of the optional-device ROM code.

3. Run the Setup utility and disable some other

resources, if their functions are not being used, to
make more space available. Select Devices and
I/O Ports
to disable any of the integrated devices.

4. Replace the following components one at a time,

in the order shown, restarting the server each
time:

a. Each adapter

b. (Trained service technician only) System

board

3xx0007 (xx
can be 00 - 19)

Firmware fault detected, system halted

1. Recover the server firmware to the latest level.

2. Undo any recent configuration changes, or clear

CMOS memory to restore the settings to the
default values.

3. Remove any recently installed hardware.

3038003

Firmware corrupted

1. Run the Setup utility, select Load Default

Settings, and save the settings to recover the
server firmware.

2. (Trained service technician only) Replace the

system board.

3048005

Booted secondary (backup) server firmware
image

Information only. The backup switch was used to boot
the secondary bank.

34

ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

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