Appendix a. getting help and technical assistance, Before you call, Calling for service – Lenovo THINKSERVER 3821 User Manual
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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you. This section contains information about where to go for
additional information about Lenovo and Lenovo products, what to do if you
experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v
Check all cables to make sure that they are connected.
v
Check the power switches to make sure that the system and any optional
devices are turned on.
v
Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in Chapter 5, “Diagnostics,” on page 27.
v
Go to the at to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
You can solve many problems without outside assistance by using the information
available on the Lenovo support site or by following the troubleshooting procedures
that Lenovo provides in the documentation that is provided with your Lenovo
product. The documentation that comes with Lenovo systems also describes the
diagnostic tests that you can perform. Most systems, operating systems, and
programs come with documentation that contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem,
see the documentation for the operating system or program.
Getting help and information from the World Wide Web
On the World Wide Web, the Lenovo Web site has up-to-date information about
Lenovo systems, optional devices, services, and support. For general information
about Lenovo products or to purchase Lenovo products, go to
For support on Lenovo products, go to
Calling for service
During the warranty period, you can get help and information by telephone through
the Customer Support Center.
These services are available during the warranty period:
v
Problem determination - Trained personnel are available to assist you with
determining a hardware problem and deciding what action is necessary to fix the
problem.
v
Hardware repair - If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v
Engineering Change management - There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) available that apply to your hardware.
© Lenovo 2009. Portions © IBM Corp. 2009.
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