Lenovo THINKSERVER 3821 User Manual
Page 126
Table 4. DSA messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v
See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
Message
number
Component
Test
State
Description
Action
264-905-000
Tape Drive
Tape Drive
Test
Failed
Software error:
invalid request.
1. If the system has stopped responding, turn off
and restart the system and then run the test
again.
2. Check system firmware level and upgrade if
necessary. The installed firmware level can be
found in the DSA Log within the Firmware/VPD
section for this component.
3. Run the test again.
4. If the system has stopped responding, turn off
and restart the system.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
264-906-000
Tape Drive
Tape Drive
Test
Failed
Unrecognized
error.
1. Clean the tape drive using the appropriate
cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
405-901-xxx
Broadcom
Ethernet
Device
Test Control
Registers
Failed
1. Make sure that the component firmware is at the
latest level. The installed firmware level is shown
in the DSA log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 267.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA log to determine
the physical location of the failing component.
4. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
405-901-xxx
Broadcom
Ethernet
Device
Test MII
Registers
Failed
1. Make sure that the component firmware is at the
latest level. The installed firmware level is shown
in the DSA log in the Firmware/VPD section for
this component. For more information, see
“Updating the firmware” on page 267.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA log to determine
the physical location of the failing component.
4. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
118
ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual