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2 troubleshooting matrix, Tracvision mobile receiver user’s guide – KVH Industries antenna system User Manual

Page 85

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TracVision Mobile Receiver User’s Guide

System does not power on

No video on TV screen

Intermittent picture for short intervals

System works at rest, but not on the move

System does not find satellite

System restarts itself

Receiver beeps continuously at startup

Snowy DIRECTV television picture

Picture jumbled or freezing

Remote does not work

Remote does not operate other component

Only Preview channels are accessible

Local channels are not accessible

S

atellite co

ve

ra

g

e i

ssu

e

W

eak

s

atellite

s

ign

al

A

n

te

nn

a f

a

u

lty

Receiv

er f

a

u

lty

S

atellite

s

ign

al

bl

o

cke

d

PO

SS

IBLE CA

U

S

E

SYMPTOM

Remote co

n

trol batte

ri

e

s

dead

Receiv

er loc

ked

u

p

Recei

ver p

o

w

er

switch t

u

rn

ed off

Loo

s

e ca

b

le co

nn

ector

s

Receiv

er

n

ot acti

vated

Proper compo

n

e

n

t

b

u

tto

n

n

ot pre

ss

ed

INPUT

b

u

tto

n

n

ot

s

et to

s

at

ellite

s

o

u

rce

S

y

s

tem lo

ck

ed

b

y pa

ss

code

Remote co

n

trol

n

ot pro

g

rammed

Blo

w

n

f

us

e

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

A

u

dio/video

s

y

s

tem

n

ot

s

et

u

p prope

rl

y

Pro

g

ra

m

G

u

ide loa

d i

n

terr

u

pted

RF co

n

ve

rter too clo

s

e to recei

ve

r

X

X

A

u

dio/video

s

y

s

tem f

a

u

lty

X

X

X

X

X

X

Receiv

er lo

s

t acti

vatio

n

i

n

fo

rmatio

n

X

Insu

fficie

n

t po

w

e

r

X

X

X

X

X

X

Fa

vo

rite cha

nn

el li

s

t activ

e

X

O

u

ts

ide De

s

ign

ated

Mar

ket Area (DMA)

X

X

X

X

X

X

X

X

S

y

s

tem

n

ot

s

et

u

p f

or all

s

at

ellite

s

X

X

X

Some channels are not accessible

Audio is noisy

Gro

un

d loop

g

e

n

er

ati

ng

electr

ical

n

oi

s

e

X

X

X

10-2

Troubleshooting Matrix

54-0376

10.4