SVAT Electronics 2CV500 - 4CH - Manual (Page 59)

59 CV500 - 4CH
5. Your router is blocking your computer from using the External IP Address from the same network as the DVR. Try connecting to the External IP
Address from a remote computer that is not connected to the same network.
6. Port 80 is being blocked by your ISP (Internet Service Provider). Try changing the HTTP port to 2000. Port forwarding will need to be changed to
use the new port.
7. A DSL modem is preventing the connection because it is on a different sub-network.
If additional port forwarding steps are required. Contact your ISP (Internet service Provider) to assist with bridging the modem and
router together.
• Check all of your network connections and go through the above steps again to make sure a configuration error was not made
• You may have to configure PPPoE settings to match the settings provided to you by your Internet Service Provider (ISP). Consult your ISP for
more information on your PPPoE settings
Note: SVAT technical support cannot troubleshoot modems, since changing these settings can potentially render your modem
inoperable. Bridging or any other modifications to the modem will need to be completed by the ISP.
3G MOBILE DEVICE PORT FORWARDING...continued
Mobile Viewer Application
If the browser or media player on your mobile is not compatible with the DVR you can install the Mobile Viewer application to view a single camera
on your mobile device.
The following instructions are loosely written for specific mobile devices and can be used as a guideline to install and operate the Mobile Viewer
software. The installation instructions will vary depending on the make and model of your mobile device.
• Sony Ericsson K608i
• iPhone And iTouch Viewing
• BlackBerry (Bold)
Note: This service uses data on your mobile device which may incur data charges through your cell phone service provider. Contact
your cell phone provider to see if the cost for this type of data is covered.
MOBILE VIEWING INSTALLATION GUIDE