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Cluster call distribution resource – IBM NETCOOL 4.3-W User Manual

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Chapter 2: Supported Reports

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

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Cluster Call Distribution Resource

Description

Resource summary chart showing cluster call distribution based on information collected through CDRs and
CMRs.

Reporter Set

Cluster

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)

Charts: Ratio Chart (2 of 2 implemented)

Metrics Used in Report

Cluster Total Number of External Calls (Nb)

Cluster Total Number of Outgoing External Calls (Nb)

ClusterIncomingCall

ClusterInternalCall

ClusterInternationalCall

ClusterLocalCall

ClusterLongDistanceCall

Navigation Path

Navigation path on the DataView portal:

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(clusterId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters > %(CDRclusterId)

Drills Down To

Cluster Call Distribution Detail Chart

Drilled Down From

Cluster Call Distribution Group