Motorola APS120 - Manual (Page 58)

6 • 4
P R O B L E M POSSIBLE CAUSE(S) S O L U T I O N
APS Custom does not play
the re c o rded user name
when the associated
extension is enter e d . User name has not been
re c o rd e d .
•Enter programming mode and
re c o rd specified User Name.
See user manual figure 3-11.
Wrong connection type
s e l e c t e d .
A P S Custom PCI modem not
p o w e red up or phone line not
connected to modem.
APS Custom unit was
powered up prior to
connecting modem to the
APS Custom unit.
I n c o rrect cable connecting
A P S Custom unit to the
modem or modem is
connected to the wrong port
on the APS Custom Unit.
I n c o rrect dipswitch settings on
modem connected to the APS
Custom unit.
Modem connected to the APS
Custom unit is not powere d
up or phone line not
c o n n e c t e d .
A P S Custom unit is busy (i.e.,
callers are actively connected
to the unit).
•Exit APS Custom PCI and
verify the correct modem is
selected in the Procomm Plus
t e rminal window.
•Verify power and phone line
connections to the APS
Custom PCI modem.
•Power down the APS Custom
unit and the modem connected
to APS Custom unit, then
power up the modem and then
the APS Custom unit.
•Verify the cable connecting the
A P S Custom unit to the
modem is a 9 pin female to 25
pin male modem cable and is
connected to the PCI/Modem
p o rt on the APS Custom unit.
•Verify dipswitches 1, 4, 6, and
7 are in the up position and 2,
3, 5, and 8 are in the down
p o s i t i o n .
•Verify phone is connected. If
modem was not powered up,
power down the APS Custom
unit, then power up the
modem and then power up the
APS Custom unit.
•E n s u re callers are not accessing
the APS Custom unit during
the connection attempt.