ITC Hemochron Signature Elite Whole Blood Microcoagulation System - Manual (Page 75)

75
TROUBLESHOOTING
Configuration Manager Error Messages
Problem Cause Corrective Action
CHKSUM error during data
transfer Other software applications are
open during data transfer. Close all applications
including anti-virus programs
during communications.
Communication error/
Initialization error
Incorrect cable is used or cable is
not completely connected. Ensure proper cable is being
used. Check cable
connections.
No COM Port No COM Port available. Use HCM to detect available
COM Port
Text crowded / Overlapping
on screen Older computer graphics card Does not affect program.
Printouts will be correct.
Instrument Error Messages
The error messages that may be displayed while operating the HEMOCHRON Signature Elite instrument are
listed below. The probable cause and corrective action are shown for each message.
Some messages designate a test or sample fault. This message is included in the printed results for the affected
sample. A list of these messages can be found in Acronyms for Error Messages on page 45.
If needed, contact ITC Technical Support by phone at +1-732-548-5700, by FAX at +1-732-548-9824, or by e-
mail at [email protected].
Error Message Cause Corrective Action
RTC....FAULT Can not communicate with
external Real Time Clock. Contact ITC Technical
Support.
CHARGE BATTERY Battery power depleted below
predetermined level. Connect to AC/DC Power
Module and charge battery for
8 hours.
BATTERY FAULT Battery is discharged. Charge battery for 8 hours. If
message persists, contact ITC
Technical Support.
EXTERNAL TOO HIGH AC/DC Power Module voltage
exceeds 12.7 volts. Disconnect the AC/DC Power
Module. Contact ITC Technical
Support.
BATTERY TOO HIGH Battery voltage exceeds 8.8 volts. Disconnect the AC/DC Power
Module. Contact ITC Technical
Support.
Heater Too Cool Incubator remained below 36 °C
after 90 seconds of warming on
external power or for up to 150
seconds on battery. Repeat test, then charge
battery. If message persists,
contact ITC Technical Support.
Heater Too Hot Incubator exceeded 38 °C for 2.5
seconds. Repeat test with new cuvette. If
message persists, contact ITC
Technical Support.