HP 2820 - Manual (Page 262)

Problem Cause Solution
Pages did not print. The device might not be pulling
media correctly. See Media-handling problems .
The media is jamming in the
device. Clear the jam. See Clearing
jams .
The USB cable might be
defective or incorrectly
connected. ● Disconnect the USB cable
at both ends and
reconnect it.
● Try printing a job that has
printed in the past.
● Try using a different USB
cable.
Other devices are running on
your computer. The device might not share a
USB port. If you have an
external hard drive or network
switchbox that is connected to
the same port as the device,
the other device might be
interfering. To connect and use
the device, you must
disconnect the other device or
you must use two USB ports on
the computer.
246 Chapter 14 Troubleshooting ENWW