HP ZT1100 - Manual (Page 67)

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-5
Suggestions for Troubleshooting
Table 3-1. Scope of Diagnostic Tools
Function e-Diagtools Power-on self-test Sycard PCCtest 450 BIOS
Bootup Tests Configures
Processor Tests Tests
Memory Tests Tests
Fan Tests
Batteries Tests (CMOS battery only) at boot to calibrate
Display Tests
Hard disk Tests Tests
Keyboard Tests Tests
Parallel Tests
LAN Tests
Modem Tests
PCMCIA/
PC Cardbus Tests Tests †
CD/DVD drive Tests Tests (with boot CD)
† Use an appropriate external device to exercise the port. See the help text for the tests.
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in
the following table to help find the problem.
Table 3-2. Troubleshooting Suggestions
Symptom Call Center:
Suggestions Repair Center:
Likely Causes Repair Center:
Comments
To help determine likely causes, check to see what replaceable modules are involved in the system function and
what roles they play. See Figure 1-8 on page 1-14 and Table 1-6 on page 1-15.
Startup
Does not boot on
battery, but boots
on AC. Make sure battery is properly
installed and fully charged.
Check battery contacts. If
available, try another battery. Battery or contacts.
Motherboard.
Does not boot from
CD in CD/DVD
drive. Make sure CD is bootable.
Use BIOS configuration utility
to check boot order.
Restart notebook. CD/DVD drive.
Motherboard.
Sluggish startup or
shutdown. Check disk using Tools tab in
disk’s Properties sheet, and
use Disk Defragmenter to
optimize hard drive.
Delete temporary and
unneeded files. Hard drive. Use suggestions shown at
left.