HP ZT1100 - Manual (Page 65)

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-3
Checking for Customer Abuse
Some units may appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
• If the shipping box is seriously damaged, customer abuse cannot be declared.
• If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
• If the unit shows any of the following, customer abuse is declared:
à Missing parts.
à Broken plastic parts.
à Parts not original to the unit.
à Damaged or missing keys on the keyboard.
Table 3-2 on page 3-5 includes additional criteria for determining customer abuse to specific parts of
the unit.
Important
Parts damaged by customer abuse are not covered by the warranty.