Hptelephone support, Hp telephone support – HP 1100dtn User Manual
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HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
For the number to call, refer to the Support guide that came in the box with your printer.
To assist our Customer Care Center representatives to serve you better, prepare the following
information before calling.
1
Print the printer configuration page. See
“Maintaining and troubleshooting”
for instructions
on how to print this page. If the printer does not print, get the following information ready.
a
model number and serial number (located at the back of the printer), such as C8124A
or C8135A and SG1881119P
b printer model (HP Business Inkjet 1100d or 1100dtn)
2
Check the operating system that you are using, such as Windows 98 SE.
3
If the printer is connected to the network, check the network operating system, such as
Windows NT Server 4.0.
4
Note how the printer is connected to your system, such as parallel, USB, or network.
5
Obtain the printer driver and version number of the printer software, such as HP Business
Inkjet 1100 PCL 3 version 1.0.
6
If you have a problem printing from a particular application, note the application and
version number.