beautypg.com

HP 3100C User Manual

Page 62

background image

Troubleshooting the digital sender

61

Internal error message descriptions and actions

Code

Description

Actions

NOTE

Every internal error message has a code associated with it. Use the code to locate the
description and action.

5,

xxxxx

Internal software or hardware
problem.

Turn the digital sender off and then back on.

Verify control panel access hatch is snapped into
place.

Verify all cables are seated securely.

If the problem persists, note the code and contact
HP customer support.

7,

xxxxx

Internal failure.

Turn the digital sender off and then back on.

Reconfigure all network parameters.

If the problem persists, note the code and contact
HP customer support.

10,0

Failure initializing address books.

Turn the digital sender off and then back on.

Check the address book database (see

“Checking

the address book database” on page 38

).

Clear the address book.

Reset the digital sender to factory defaults (see

“Resetting to factory defaults” on page 37

).

NOTE: This also erases the administrator password,
all TCP/IP configuration, and all public and personal
address books.

If the problem persists, note the code and contact
HP customer support.