Honeywell RAPID EYE K9696V2 - Manual (Page 71)

6–1
6 Frequent Questions
6.1 Supporting an Installation
If you are installing a Multi-Media unit and having trouble, see the frequently asked
questions (FAQs) listed in table 16. Similar questions are used by Honeywell technical
support, when customers call.
Table 16
Installation FAQ
# Frequently asked question Section
Cannot install or use Admin
1 How do I find out which Microsoft patches need to be installed on my
PC, needed to run Multi software? The installation program lists
missing patches. Patches are provided by Microsoft’s web site. 3.1
2 Has the password to the “Administrator” account been changed?
Ask your Multi SA to check your user account, using Admin.
3.2.1
3 Does your user account have the right to log on to Admin? Ask your
Multi SA to check your user account, using Admin. 3.2.1
4 How does one know what IP address to use for the site? Have the
installers submitted a report of the installation?
A Site Information Checklist can be found starting on p. 7–8. 2.3
& 7.5
5 Is the Multi database accessible from the PC? Your network
administrator can help with rogue paths to a destination, mapped
drives, a missing IP address, and so on.
2.3
Cannot connect to Multi-Media unit, using View
6 Can you log on to View? If not, your user account may not be valid. 3.3
7 Is the site listed? If not, then information is missing in the database or
you are using the wrong database at logon. Quit View and logon
again, making sure that the correct database is in use. If it is, ask
your Multi SA to check the Multi database.
3.2.2
&
3.3.3
8 The PC should be using the same logical type of connection as the
unit’s: network or dial-up.
2.7
& 2.8
9 For units on a LAN, was an IP address assigned to the unit in the field? 2.7