HP 24SII - Manual (Page 107)

In the event that you have problems with the Model 24SII DES,
BayTech has a staff of applications engineers on duty to assist you
from 7 am to 6 pm (CST or CDT), Monday through Friday.
When you call BayTech Tech Support, please have the following
information available to help the applications engineers answer your
questions more accurately and more quickly:
1. Identify which modules you are using and have the serial
number (located on the back of the unit) handy.
2. Identify what computers, printers or other peripherals you have
connected to Model 24SII DES.
3. Identify any special equipment you are using (for example,
in-line spoolers, networks, software drivers, etc.).
4. Identify what cables you are using, what the lengths of the
cables are, and who sold you the cables.
5. Identify any special options you may have ordered with your
Model 24SII DES.
6. Identify the software packages you are using.
7. If possible, have a print-out of the Model 24SII's configuration
status ready when you call.
Always call BayTech before dismantling your equipment or
before returning the Model 24SII DES to BayTech for repair.
Bay Technical Associates, Inc.
P.O. Box 387, 200 N. Second Street
Bay Saint Louis, Mississippi 39520-1000 U.S.A.
Phone: 228-467-8231 or 800-523-2702
Fax: 228-467-4551
Web Site: baytechdcd.com